Route live orders clearly while two sites are operating
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Give every live order one clearly identified fulfilment owner while the business operates from two sites. Work may pass between locations, but responsibility for getting it to the agreed outcome should not disappear between them.
Use a current order-routing record that the relevant people can access. A change of physical location should not silently change the person responsible for the customer's order.
Record the complete fulfilment route
For each affected order, record its present state and the next responsible function. A fictional record could look like this:
| Order | Current work | Production location | Quality decision | Despatch owner | Open point |
|---|---|---|---|---|---|
| R101 | Accepted, not started | Old site | Old-site quality lead | Old-site fulfilment lead | Planned route unchanged |
| R102 | In progress | New site | Agreed inspection route between sites | Named fulfilment lead | Inspection slot needs confirmation |
| R103 | Technical query | Undecided | Depends on authorised answer | Named order owner | Route cannot be assigned yet |
The third order still has an owner even though it has no production destination. That person must obtain the missing answer and communicate the accepted route. Leaving it in an “either site” category risks both sites assuming the other will act.
Use only the information needed for the people performing the work. Keep confidential customer and technical material within the business's authorised systems.
Control a reassignment
If a phase changes, identify the orders affected rather than redirecting everything associated with an address. Ask the responsible operational and quality people whether each order can follow the proposed new route.
In a fictional case, an unstarted order can be considered for the new operation while another job is already part-way through an accepted route. They need separate decisions. The fact they share a customer does not make them operationally interchangeable.
Record who approved the new route, what information was passed and how the receiving owner acknowledged it. Check the job-version handoff so the destination works from the current authorised instruction.
Follow the order to its actual end
Production location and despatch responsibility may differ. Use the despatch-control guide to establish who can release accepted work and prevent both sites arranging a shipment.
Check incoming deliveries where purchased material belongs to a reassigned order. Updating the order board will not automatically change a supplier's delivery instruction or the receiving arrangements.
Review the routing record at the appropriate point in the move's daily coordination. Concentrate on orders whose state or route changed. A complete printout that nobody updates can quickly contradict the actual work.
Tell UK Auction Group if a remaining order affects equipment availability. The commercial enquiry needs the release condition and expected update, not confidential order details. Keep equipment with an unresolved business role outside the confirmed surplus scope until the authorised decision changes.
The phased moves hub covers related control of work between locations.
Sources
This guide is general information and education only. Legal, tax, employment and safety decisions may need a qualified adviser who knows your situation. Read the disclaimer.